3/30- MOST PEOPLE THINK DIPLOMACY IS UTTERING "NICE DOGGY, NICE DOGGY" UNTIL YOU CAN FIND A ROCK. THIS EVENING WE LEARN THERE'S A HIGHER FORM.

Southerners teach their children that tact is the art of shutting your mouth before somebody else shuts it for you. Why stop at that primitive lesson-one? Sara and Barry welcome licensed psychologist DR. GUY WINCH who teaches the wondrous power of words to get what you want and make the giver think it was his idea the whole time. Even better; we'll learn how to COMPLAIN to someone about his behavior and gain his good will, keep his friendship and make him quit.